Refund policy

We hope you love everything you order from Cali Crush Boutique! We also know that sometimes a piece just isn’t quite right. If that happens, please review the guidelines below to make sure your return qualifies.

Return Window

Eligible merchandise may be returned within 7 days of delivery for store credit only.

We do not issue refunds to the original form of payment and do not offer direct exchanges. If you’d like another size, color, or style, you can use your store credit toward a new order.

Customers are responsible for return shipping costs. Cali Crush Boutique does not provide prepaid return labels.

Return Condition Requirements

To qualify for store credit, merchandise must be returned in its original, sellable condition.

Returned items must:

  • Be unworn, unwashed, and unused

  • Have all original tags attached

  • Be free of makeup, deodorant, perfume, self-tanner, pet hair, smoke, stains, or other signs of wear

  • Be neatly folded and securely packaged for return

  • Include original packaging when applicable

Please take care when trying on clothing, particularly around makeup, self-tanner, deodorant, and fragrances.

Shoes must be unworn and returned with their original shoe box and packaging. Please do not use the shoe box itself as the shipping container or attach shipping labels directly to it.

Returns that show signs of wear, use, damage, stains, odors, or other conditions that make the merchandise unsuitable for resale may be refused. Returns that require additional handling due to improper packaging or excessive wrinkling may be subject to a $9.99 restocking fee.

Final Sale

Certain merchandise is not eligible for return or store credit.

The following items are considered Final Sale: 

  • All accessories, including jewelry, sunglasses, handbags, and hats

  • Swimwear

  • Clearance and sale-section merchandise

  • Items specifically marked Final Sale

  • All merchandise purchased from the $20 & Under collection

These items cannot be returned, exchanged, or credited.

How to Start a Return

1. Request Your Return

Your return request must be submitted within 7 days of the date your order is delivered.

Please email hello@calicrushboutique.com with your:

  • Name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

Submitting a return request does not automatically guarantee approval. We will confirm whether your merchandise is eligible before you send it back.

2. Send Your Approved Return

Once your return has been approved, your package must be shipped within 5 days of approval.

Please include your name and order number inside the package so we can properly identify and process your return.

We strongly recommend using a shipping method that includes tracking and keeping your tracking information until your return has been completed. Cali Crush Boutique cannot be responsible for return packages that are lost or damaged while being shipped back to us.

Returns sent without prior authorization may be refused or, if accepted, subject to a restocking fee equal to 50% of the returned item’s purchase price. Any remaining eligible store credit will be issued after the restocking fee is deducted.

3. Receive Your Store Credit

Please allow approximately 5–10 business days after your return is delivered to us for inspection and processing.

Once your return is approved and processed, your store credit will be issued, and you’ll receive a confirmation by email.

Original shipping charges and return shipping costs are non-refundable.

Damaged or Defective Merchandise

We inspect our merchandise before shipment, but if something arrives damaged or defective, please email hello@calicrushboutique.com within 3 days of delivery.

When contacting us, please include:

  • Your name and order number

  • A description of the issue

  • Clear photos showing the damage or defect

  • A photo of the shipping packaging if it also arrived damaged

Please keep the merchandise and all packaging until we have reviewed your claim.

Depending on the circumstances and product availability, an approved damaged or defective item may qualify for a replacement, store credit, or refund.

Damage reported more than 3 days after delivery may not qualify for a replacement, refund, or credit.

Please note that colors may appear slightly different depending on lighting, photography, screen settings, and device displays. Minor color variations are not considered product defects.

Excessive or Abusive Returns

Our return policy is intended to give our customers flexibility while protecting our small business from misuse.

Cali Crush Boutique reserves the right to refuse or restrict returns, store credit, or future purchases when an account demonstrates unusually high return activity, suspected fraud, policy abuse, or other activity inconsistent with the intended purpose of our return policy.

In these circumstances, future purchases may be designated as final sale at our discretion.

Questions?

We're happy to help! If you have questions about whether an item qualifies for return or need assistance with an order, please email hello@calicrushboutique.com before sending merchandise back.

Thank you for shopping small and supporting Cali Crush Boutique. We appreciate every order and want your experience with us to be easy from the moment you shop until your package arrives.